Terms of Use & Service Agreement

Effective Date: 02/20/2025

Last Updated: 05/30/2025

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website https://directech.net (“Site”) and services provided by DirecTech Connect, Inc. (“DirecTech,” “we,” “us,” or “our”).

By accessing or using our Site and services, you agree to be bound by these Terms.

1. Use of the Site

You agree to use the Site and services only for lawful purposes and in accordance with these Terms.

2. Intellectual Property Rights

All content on the Site, including text, graphics, logos, and images, is the property of DirecTech or its content suppliers and is protected by intellectual property laws.

3. SMS and Chat Communications

By providing your phone number and opting in, you consent to receive SMS messages from DirecTech. Message frequency may vary. Standard message and data rates may apply. You can opt-out at any time by replying “STOP” to any SMS message.

Our chat functionality allows real-time communication with our support team. Transcripts may be stored for quality assurance and training purposes.

4. User Conduct

You agree not to:

• Use the Site in any way that violates any applicable law

• Engage in any conduct that restricts or inhibits anyone’s use of the Site

• Introduce any viruses or other harmful material

5. Disclaimers

The Site and services are provided on an “as-is” and “as-available” basis. We disclaim all warranties, express or implied, including any warranties of merchantability and fitness for a particular purpose.

6. Limitation of Liability

To the fullest extent permitted by law, DirecTech shall not be liable for any damages arising out of or in connection with your use of the Site or services.

7. Indemnification

You agree to indemnify and hold harmless DirecTech from any claims, liabilities, damages, and expenses arising out of your use of the Site or services.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

9. Changes to Terms

We may update these Terms from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.

10. SMS Program Terms

By subscribing to SMS communications from DirecTech, you agree to receive service notifications, customer care alerts, and delivery updates via text. Message frequency may vary depending on your engagement. Standard messaging and data rates may apply.

• Opting In: By providing your mobile number and opting in, you consent to receive messages from DirecTech, including service notifications, and appointment confirmations. Consent is not a condition of purchase.

• Opting Out: You can unsubscribe at any time by replying STOP to any message. You may receive a confirmation message upon unsubscribing. Only the command “STOP” will be honored.

• Program Description: SMS messages may include updates about scheduled service appointments, real-time delivery or technician arrival notifications, system status, or reminders.

• Cost and Frequency: Message frequency varies by interaction. Standard messaging and data rates apply.

• Support: For assistance, reply HELP or email support@directech.net. Please note that opt-outs must be completed via text.

By using our SMS service, you acknowledge that you’ve read and agree to these terms. For more information, review our Privacy Policy.

11. Contact Us

If you have questions or comments about these Terms, please contact us at: https://directech.net/contact-us/

DirecTech Connect, Inc.
3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
Email: support@directech.net
Phone: 1-866-832-7117