Conference calling may seem like a mundane function, with business phones and conferencing software readily available. Looked at another way, a good conference calling system can be part of a telecommunications solution that is both more convenient and cheaper. VoIP conferencing solutions meet a variety of needs at relatively low cost, in part because they rely on software over hardware. They also perform similar functions with high call and video quality, too, in addition to the affordable cost of VoIP phone service.
VoIP Conferencing Solutions
Many organizations need different conferencing and collaboration tools to work with employees, contractors, and clients. Some businesses do well with just desk phones with conference calling ability, plus a free or cheap tool that supports group chats. Other organizations need to pay for premium web conferencing, seminars, and chat/IM tools in addition to their business phones and services.
Software services that combine chat, IM, file sharing, and audio and video conferencing offer an opportunity to save time and money. It takes time to jump around and use different pieces of software, and the financial cost can mount. Licenses need to be managed and renewed, scaled back, or expanded. That is another small way that an ad hoc approach to collaboration and communication can eat up time. This is why lots of business owners and executives have adopted VoIP conference and phone software.
As a software-based audio conference bridge, it offers a relatively affordable way to hold meetings, seminars, and impromptu group brainstorming sessions with the need to have separate phone, chat, and meeting software. Here is a nontechnical breakdown of what the system offers:
- An “audio bridge” function replaces subscription conference calling services.
- Easily schedule, manage, launch conference calls using simple commands.
- Integrates with desktop communications software, a web conferencing tool, and a cloud-based collaboration tool that supports file sharing and screen sharing.
- Supports multilingual scheduling and voice prompts (in 26 languages) which includes the ability to message conference participants.
- Easily convert a phone call into a conference call while on the phone.
- Integration with ZAC and Zultys MXIE.
- Other web conferencing features you would expect like the ability to mute one participant or all of them, entry/exit chime, share a screen.
This integration capability is probably the best argument for using MXconference. The combination of telecom services can replace chat, expensive telephones with conference calling and call bridging ability, and virtual meeting software with one piece of telecommunications software. As with most IP (Internet Protocol) telephony solutions, MXconference supports both Android and Apple smartphones.
The point of going to IP telephony is to save money and time currently needed to manage multiple communication tools. The answer to extend your VoIP hardware phones with new capabilities that are part of the same communications platform, from the same vendor. You can extend the conference audio bridging function can be extended or expanded upon in several ways.
MXIE Unified Communications Client – This is a desktop conference call scheduler and calendar service used to schedule conference calls, view the upcoming call schedule, and edit or delete conferences. This is a multilingual service. MXIE is the main way in which users would interact with MXconference.
ZAC – This is a web conferencing tool that also supports audio calls and performs related functions. Users can share their screen or share files in most any file format.
- Identify employee status (busy, available, away)
- Group chat including on iPhones and Android smartphones
- Send and receive faxes
- Set up call handling rules so, among other things, important calls don’t get missed
- Conference calling
- Voicemail forwarding plus the ability to select VMs from a menu versus listening to them in order beginning with the last one received. Users can listen to the first five seconds then delete, forward to another employee or delete.
MXmeeting – This is a voice and web conferencing service integrating with Zultys MXIE Unified Communications Client. It offers users the ability to:
- Run web conferences
- Conduct web-based seminars
- Do remote troubleshooting
- Share files
- Host up to 30 Webcam feeds at once, for video conferencing
With this combination in place, employees can chat, message, organize conferences, share files, host seminars, and more, with one relatively affordable suite of IP telephony tools. You might need VoIP hardware phones but that might not be necessary, as you would also have a built-in softphone that mimics a desktop phone. The only limitation a softphone really has is that call quality depends on the speakers and microphones available. Background noise can also be more bothersome with a softphone, unless you have a headset and microphone. With those caveats in mind, remember that IP conferencing tools can serve the needs of most organizations.
Consider VoIP Conferencing and Collaboration Tools
An IP-based telecommunications system can replace some of your business software subscriptions and some of your hardware, saving money and time. A conference bridge combined with web conferencing software and VoIP phones does this. If you are interested in discussing VoIP solutions that suit your business needs and plans, contact us to set up free consultation.