Sometimes it is fun to reminisce about the good old days of black rotary phones connected to landlines, busy signals, and no caller ID. But in today’s intense and competitive business environment, there is no time to wax nostalgic about the dinosaurs of communication. Business owners are quick to appreciate the vast innovations that allow commerce and communications to be conducted in seconds with exceptional results.
A cloud-based business phone system can provide excellent call quality at a lower cost than traditional business phone services. But, in this age of digital communication, collaboration, and remote work, many business owners and managers have adopted online tools like web conferencing, instant messaging, and video conferencing. At DirecTech, we help customers make the best use of various IP phone system tools. One outstanding tool is Zultys Advanced Communicator (ZAC), a cloud services platform that supplements regular voice calling in several ways. Let’s look at what ZAC does and why it might be a valuable addition to VoIP services currently available to you and your employees.
Cloud Services and ZAC: The Future of Communication is Here
In today’s fast-paced business world, an effective IP phone system is crucial for the success of any business, no matter the size, number of on-premises and remote employees, and office locations. With so many different communication channels available, it can be challenging to know which one to use and how to use it effectively for all your company’s needs and goals. Zultys Advanced Communicator is a powerful tool that can help business owners streamline their communications and improve their efficiency through various unique and efficient features.
Zultys Advanced Communicator is a comprehensive communication solution that integrates voice, video, instant messaging, presence, and collaboration tools in one easy-to-use platform. Designed for small businesses, Zultys Advanced Communicator provides a cost-effective, reliable, and flexible communication solution that can help businesses of any size and in any industry.
One of the key benefits of Zultys Advanced Communicator is its ability to unify all communication channels into one platform. This means employees can access all their communications, including emails, instant messaging, and video conferencing, from a single interface. This can save time, reduce confusion, and improve overall productivity.
Call center managers will appreciate other management functions built into ZAC. Administrators can create call groups distinct from employee extensions and agent roles. Those functions make it much easier to manage a busy customer service center where callers can be connected with the right person to address issues or questions.
In addition to its core communication and collaboration features, Zultys Advanced Communicator also provides advanced call management tools. These include call recording, monitoring, and reporting, which can help small business owners improve their customer service and track their business performance.
Another key feature of Zultys Advanced Communicator is its ability to support remote work. The COVID-19 pandemic turned the business world upside down, but that world still had to function and thrive in uncharted territory. Technology companies had to find ways to accommodate this paradigm shift regarding what a workplace looks like and where it is located. With more and more businesses adopting remote work policies, having a multifunctional communication tool supporting remote collaboration has become essential. The introduction of ZAC contributed to an effective remote office solution. Zultys Advanced Communicator provides a range of collaboration tools, including screen sharing and video conferencing, which can help remote teams work together effectively.
It is also important to note that ZAC can share files and screens through a secure connection, send and receive e-faxes and SMS messages, receive pop-up alerts based on an employee’s presence, take notes during and after business calls with customized call attached data (CAD) questioners, and create a single log-in for users, operators, and call center agents, create call handling rules to manage call routing and simultaneous ringing, and invite contacts outside the organization to join chat sessions as temporary members with the collaboration tools they need for effective and synergetic communication.
What does it take to run ZAC? Users need an Android or iOS device or a Windows or Mac computer, a ZAC/MXIE license, and MX software installed on their mobile device or desktop. The DirecTech business phone system experts can answer all questions about operating systems and processing requirements to ensure that business owners are knowledgeable about all of the communication features of ZAC and their IP phone system.
An Affordable Online Communication Solution for Businesses
DirecTech’s ZAC communication platform is an ideal and innovative addition for customers who already use Zultys products like the MX series gateway to handle their VoIP calls. ZAC adds new communication options and functions for leadership, staff, and call center representatives. If you want to learn more about how to set up ZAC, cloud services, and VoIP phone systems for your business or organization, contact the local experts at DirecTech to set up a free consultation.