Privacy Policy

Effective Date: 02/20/2025

Last Updated: 05/30/2025

1. Introduction

DirecTech Connect, Inc. (“DirecTech,” “we,” “us,” or “our”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://directech.net, use our services, or engage with our chat and SMS functionalities.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website

• Use our chat support feature

• Opt-in to receive SMS communications

• Contact us via forms or email

This information may include:

• Name

• Email address

• Phone number

• Company name

• Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services

• Respond to inquiries and support requests

• Send administrative information

• Communicate via SMS and chat, with your consent

• Improve our website and services

• Comply with legal obligations

3. SMS and Chat Communications

By providing your phone number and opting in, you consent to receive SMS messages from DirecTech. Message frequency may vary. Standard message and data rates may apply. You can opt-out at any time by replying “STOP” to any SMS message.

Our chat functionality allows real-time communication with our support team. Transcripts may be stored for quality assurance and training purposes.

4. Disclosure of Your Information

We may share your information with:

• Service providers who perform services on our behalf

• Law enforcement or other governmental authorities if required by law

• Third parties with your consent

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable data protection laws, including:

• The right to access the personal information we hold about you

• The right to request correction or deletion of your personal information

• The right to object to or restrict certain processing

• The right to withdraw consent

To exercise these rights, please contact us at support@directech.net.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and will be effective as soon as it is accessible.

9. SMS Data Privacy

We take your privacy seriously. When you opt into an SMS campaign from DirecTech, we collect and store information such as your phone number and consent status for the purpose of delivering customer care, delivery notifications, service updates.

We do not share your opt-in to any SMS campaign with third parties for purposes unrelated to delivering these services. However, we may share your information with third-party service providers who help us manage and deliver our SMS communications, such as platform vendors, carriers, or other providers assisting in the technical aspects of message delivery.

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Message frequency varies. Standard message and data rates may apply.

For any questions, contact us.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: https://directech.net/contact-us/ 

DirecTech Connect, Inc.
3780 Kilroy Airport Way, Suite 200
Long Beach, CA 90806
Email: support@directech.net
Phone: 1-866-832-7117