Like several types of enterprise software, managed services providers can run a phone system on a remote set of servers that support voice, chat, conferencing, and other communication functions. An IP telephone system that runs on the cloud is an excellent alternative to POTS (plain old telephone system) service or a company IP-PBX. Our Zultys cloud service offers a variety of communication functions along with different subscription plans. Read on to learn more about this service and the advantages and disadvantages of going this route versus buying your own hardware. DirecTech is a Long Beach business with the equipment and experience to help a company whether they go the hosted route or run their IP telephones on the cloud.
Considerations for Running Your IP Telephones on the Cloud
Both cloud-based and on-site PBX systems have their uses, but the better option often depends on the company’s size. Most companies will likely get more value from a hosted PBX like our Zultys Cloud offering. Consider these advantages of letting managed services provider run your IP telephone system on the cloud:
- Cost savings: Cloud-based PBX systems require little or no upfront investment in hardware or infrastructure, making them more cost-effective for smaller businesses.
- Scalability: Cloud-based PBX systems are highly scalable and can easily expand to accommodate the growth of a business.
- Mobility: Cloud-based PBX systems allow users to access their phone system from anywhere with an internet connection, making it easier for employees to work remotely.
- Flexibility: Cloud-based PBX systems offer a wide range of features and software integrations (Zoho, Salesforce, MS Exchange) that can be easily customized to meet the needs of individual users.
- Ease of use: Cloud-based PBX systems are generally easier to set up and administer, with the minimal technical expertise required.
Ideally, you would have a company in the area run the system because being local or at least in a neighboring zip code will make support and maintenance a little easier. Regardless of vendor location, there are a few minor issues with a hosted IP-PBX:
- Dependence on the internet: Cloud-based PBX systems rely on a stable internet connection. Any disruption to the internet can affect the quality of calls.
- Limited control: With a cloud-based PBX, the service provider is responsible for maintaining the system, which means businesses have limited control over the system’s features and settings.
- Security: Cloud-based PBX systems store data in the cloud, which can raise security concerns. However, reputable IP phone system providers typically implement robust security measures to protect their clients’ data.
An on-premises PBX might be cost-effective, but this comes with some disadvantages. The setup cost will be higher because your business must purchase gateways. This phone system’s amateur; you need someone with technical knowledge to complete the setup and installation smoothly.
Whether you use a hosted solution or build your own, DirecTech offers some advantages when setting up and running the system. Do not forget that someone must take care of maintenance, support calls, and training once the system is running.
Increased data security may be an important advantage of having your own PBX. Keeping your data mostly behind the company’s firewall might be less risky in a regulated industry, where in-house IT staff can keep things secure and comply with applicable regulations.
What You Get with Our Zultys Cloud Service
DirecTech offers a cloud-based unified communication system providing the full range of communication tools you would expect to get in an IP-PBX, including:
- Mobile support
- Presence (status indicators)
- Fax support
- Call forwarding
- Video calling
- Instant messaging
- Call center functionality
- Call recording
Customers also get some software integration features that can be particularly useful across a range of businesses:
- Compatibility with Linux, Mac, and Windows devices
- Easy integration with Outlook and MS Exchange server
- LDAP (Lightweight Directory Access Protocol) integration for directory databases
- High reliability through redundant data centers
DirecTech offers five user packages to suit a wide range of business requirements. Customers must choose one of three levels: Standard, Premium, and Contact Center. Zultys Cloud also offers a Contact Center and a Lobby package for call center managers and phone lines requiring only limited services. The three user packages have numerous features in common. They add more call management and supervisory functions at levels beyond Standard.
A Local and Experienced Vendor Matters, Even with Cloud-Based Services
Any IP phone system offers some clear advantages over legacy communication technology. Cloud-based PBX systems run by a managed services provider provide cost savings, scalability, mobility, flexibility, and ease of use. In contrast, on-premises PBX systems with IP telephones offer greater control, security, and reliability but require a higher upfront investment and technical expertise. Using DirecTech to run your Zultys Cloud PBX makes it easy to realize those benefits. If you would like to know more about leveraging the benefits of VoIP for your business, contact us to set up a free consultation.