Every small business owner looks for ways to save money, increase employee productivity, and improve customer service. They often look to new technology to support those goals. Some business owners use managed service providers to run servers and phones. Other companies turn to VoIP technology. DirecTech’s IP telephones enable leveraging advanced VoIP features like chat and call routing to streamline operations and save money on long-distance calling. Read on to learn why a VoIP phone system is probably the best telecom choice for your small business.
7 Reasons to Choose DirecTech VoIP Services
There are several reasons why a VoIP phone system is an excellent choice for most small businesses:
- Cost-effective: VoIP systems are often less expensive than traditional phone systems. They typically require less hardware and maintenance, and long-distance calls are often included in the service plan, making it easier to budget for phone expenses. IP telephones tend to be priced similarly to conventional business desk phones, often cheaper. Business owners may also be able to buy annual subscriptions to software that duplicates IP phone system functions, like web conferencing and chat.
- Scalability: As a small business grows, its communication needs will also increase. VoIP systems can easily scale to accommodate additional users, lines, and features without requiring significant hardware upgrades.
- Mobility: VoIP systems are designed to work over the internet, which means they can be accessed from anywhere with an internet connection. This structure makes it easy for employees to work remotely and stay connected to the office. DirecTech’s Zultys gateways make it easy to connect mobile devices anywhere.
- Feature-rich: IP telephones come with a wide range of features that traditional phone systems may not offer. These features include call forwarding, voicemail, caller ID, and conference calling. Optional hardware makes it easier to set up and run a call center with groups, team leads, and call routing rules managed from an administrative dashboard.
- Integration with other software: Many VoIP systems, such as customer relationship management (CRM) systems and email programs, can integrate with other software. This is true for DirecTech’s line of phones and IP phone system software.
- Improved productivity: With VoIP systems, employees can efficiently multitask and collaborate, thanks to conference calling and call transfer features. This can help improve overall productivity and efficiency within the business.
- Responsive customer service: Current customers and prospects increasingly expect it will be easy to interact with your business in many ways, including with their smartphones. A VoIP phone system that integrates chat, status (presence), IM (instant messaging), and voice calling will help you get and retain customers. Multilingual support, increasingly available with IP phone systems, will further help your company connect with those whose first language is not English.
Overall, VoIP phone systems are perfect for small business owners who want a cost-effective, scalable, and feature-rich communication solution to help them grow and succeed.
The amount that a small business can save by switching to VoIP service depends on several factors, such as the company’s size, the number of phone lines required, the calling patterns, and the chosen service provider. The choice of IP phone systems hosted by managed service providers and systems that the business hosts on their own network will also influence the total cost.
However, generally speaking, small businesses can expect to save anywhere from 30%-50% on their monthly phone bills by switching to a VoIP phone system. These savings occur because VoIP service providers typically offer lower calling rates, free long-distance calling, and cheaper international calling rates than traditional phone service providers.
VoIP systems also require less hardware and maintenance, which can save businesses money. For example, IP telephones do not require expensive on-premises PBX systems, and the service provider can perform upgrades and maintenance remotely, reducing the need for expensive onsite technicians.
Overall, the cost savings of switching to VoIP service can add up quickly for small businesses, potentially resulting in thousands of dollars in savings each year. However, it is important to carefully evaluate different managed service providers and plan to ensure that hardware, software, training, and support meet the business’s needs.
An IP phone system sets up your business to take advantage of customer service and communication trends too. For example, remote and hybrid (at home part of the time, at the office part of the time) work arrangements need a telecom system that makes it easy to reach staff or see if they are available for a call, video chat, and online brainstorming sessions.
VoIP Technology Offers Many Benefits for Small Businesses
The average small business owner can expect to save money by investing in a VoIP phone system while also streamlining communication and using IP telephones. New opportunities to reach prospects and serve existing customers should also present themselves. This is especially true for companies that let managed service providers run the related telecom hardware and software on the cloud. Those capabilities meet customers’ increasing demands for connectivity and personalized service while offering you a chance to save money and improve productivity. If you want to explore the value of VoIP for your small business, contact DirecTech to schedule a free consultation.