Most Phone Switches Go Wrong Before They Start
Business owners tend to put off a phone system change for years, then try to finish it in a week. Danielle Lemons, Vice President of Operations at DirecTech Connect, oversees managed VoIP and telecommunications for businesses across Tennessee. In her article on the subject, she says the smooth switches start with the same six questions.
Q1: What happens to our phone numbers?
Your main number is on your website, trucks and Google listing. Ask exactly how numbers move (porting), how long it takes, and what keeps calls flowing while it happens.
Q2: Who do we call when something breaks?
Ask who answers, how fast, and whether they will still answer after the contract is signed.
Q3: What does it cost after the first year?
Introductory pricing is common. Ask for the full monthly cost, with taxes and fees, in years two and three.
Q4: Does it work the way our team actually works?
List how calls really move through your business: cell phones, after-hours calls, ring groups, voicemail to email and texting from your business number. Confirm each one.
Q5: Is our internet ready, and what’s the cutover plan?
Internet phone service depends on your connection, so check the network first. Then ask for the day, time, steps and who will be on hand at go-live.
Final Word
Clear answers to these six questions turn a phone switch into a planned project instead of a scramble. Read Danielle Lemons’s full article on the six questions.
📞 Call: 1-866-832-7117
👉 Visit: www.DirecTech.net
Related from DirecTech: business phone systems in Nashville. See what DirecTech offers businesses in Tennessee. One provider, one bill. Call 1-866-832-7117 or get in touch.
Learn more about Danielle Lemons, Vice President of Operations at DirecTech Connect, on her DirecTech Connect bio and at daniellelemons.com.
