Nashville, TN · 4909 Alabama Ave.
Business phone systems and VoIP in Nashville, TN
Cloud phones for Nashville offices, clinics, contractors, studios, and churches, installed and supported from our Tennessee office in West Nashville. Keep your 615 number, answer on a desk phone or your cell, and keep calls flowing when a storm or a carrier outage takes the building offline.
- 615 · 629Numbers ported, not replaced
- Suite 10464909 Alabama Ave., 37209
- $202.45Per month for 5 users
Serving Nashville, Madison, Goodlettsville, Hendersonville, Gallatin, Springfield, White House, Brentwood, Franklin, Bellevue, Antioch, Mt. Juliet, Smyrna, Murfreesboro
Why it matters here
Nashville has learned what a phone outage costs
Two events in 2020 showed Middle Tennessee businesses how fragile a single phone line in a single building can be.
On March 3, 2020, a tornado cut across North Nashville, Germantown, East Nashville, and Donelson and on toward Mt. Juliet. Businesses that still answered calls on copper lines or an on-site phone system lost them along with their power.
On Christmas morning that year, the bombing on Second Avenue damaged an AT&T building downtown, and phone, internet, and some 911 service went down across a wide part of Middle Tennessee and beyond for days.
Calls go where you are
- If the office is dark, calls roll to staff cell phones running our app
- A second office or an answering service can take overflow automatically
- Voicemail lands in email, so nothing waits for the lights to come back
- Optional backup internet keeps desk phones online through a line cut
Middle Tennessee clients
Phones we already run around Nashville
Our Tennessee phone clients today are north of downtown in Sumner and Robertson counties. We describe them by trade because they have not been asked to appear in an ad.
Goodlettsville, since 2025
A roofing and restoration company on Two Mile Pike moved its phones to DirecTech in September 2025.
Hendersonville, since 2026
An accounting firm on Main Street runs its phones, firewall, desktop support, email, and website through DirecTech, all on one account.
Springfield, since 2026
A church in Springfield moved its phone service, its internet, and its managed firewall to DirecTech in January 2026, and we now host its website too.
Where Nashville works
Built for the way each part of town uses the phone
West End, Midtown, and the hospital corridors
Healthcare and Midtown
Nashville is a healthcare capital, home to some of the country's largest healthcare companies and many independent practices. Appointment lines, after-hours routing to the on-call provider, and recording for billing disputes.
Music Row, Berry Hill, The Gulch, and Germantown
Music Row and the creative trades
Studios, management firms, publishers, and agencies with small teams who are rarely at a desk. The mobile app keeps the business number on their own phones without giving out a personal cell.
MetroCenter, Antioch, Madison, and the I-24 and I-65 corridors
Contractors and the trades
Electricians, roofers, HVAC, and builders who take calls from job sites. Ring groups for the office, text messaging from the main number, and call forwarding for dispatchers on the road.
Features
What every Nashville system includes
Auto attendant
A recorded greeting with menu options, separate business-hours, after-hours, and holiday schedules.
Mobile and desktop apps
Your extension on an iPhone, Android phone, or computer, with the company number on outgoing calls.
Ring groups
Ring the whole office at once, or one person after another, before going to voicemail.
Voicemail to email
Every message arrives as an audio file in your inbox, so you can hear it from anywhere.
Call recording
Included in every bundle. Tennessee lets you record with one party's consent.
E911
Each phone is registered to a street address and suite, as federal rules require for business systems.
Pricing
The price is on the page
Most Nashville phone companies make you book a demo before they name a number. Here are ours.
- 5 users: $202.45 a month, $1,450 one time for phones and install
- 10 users: $401.90 a month, $2,900 one time
- 20 users: $800.80 a month, $5,800 one time
Each bundle includes user licenses, call paths, call recording, E911, 1,000 outbound minutes per user, and Yealink T74W desk phones you own.
Churches, multi-site, and call centers
Bigger systems, several campuses, or a mix of desk phones and app-only users are priced line by line from your current bill, so you can compare the two directly.
Switching
Moving your Nashville numbers
Copy of your bill
Send the latest bill from AT&T, Comcast Business, Spectrum, or your current VoIP provider.
One signature
You sign a port request with the account name and service address exactly as your carrier has them.
Set up ahead
Greetings, menus, users, and phones are ready and tested before the port date.
Port day
Your 615 numbers move over. Keep the old service until we confirm every number works.
Tip: do not cancel your old account early. A canceled number can be released and lost before the port finishes.
Google reviews
What clients say on Google
The first review is from our Nashville Google profile; the second is from our Long Beach profile.
Great company and great leadership! Highly recommend!
Highly recommend! They installed a whole new system very quickly.
Service area
Nashville and the surrounding counties
From West Nashville we cover Davidson, Sumner, Robertson, Williamson, Wilson, and Rutherford counties for installs and on-site support.
- Nashville
- Madison
- Goodlettsville
- Hendersonville
- Gallatin
- Springfield
- White House
- Brentwood
- Franklin
- Bellevue
- Antioch
- Mt. Juliet
- Smyrna
- Murfreesboro
Nashville, TN 37209
866-832-7117
One of four DirecTech offices, with Long Beach, Scottsdale, and Leaburg, Oregon. See our Nashville IT support page and all of our Tennessee service. Get directions.
Questions
Nashville business phone questions
Where is DirecTech's Nashville office?
Our Tennessee office is at 4909 Alabama Ave., Suite 1046, Nashville, TN 37209, in West Nashville off Charlotte Avenue and I-40. We install and support phone systems across Davidson County and the surrounding counties from there.
Can we keep our 615 or 629 number?
In nearly every case. Local 615 and 629 numbers, toll-free numbers, and fax lines can be ported from the phone and cable companies and most VoIP carriers. We confirm portability before you sign anything.
What does a cloud phone system cost in Nashville?
Our posted bundles are $202.45 a month plus tax for 5 users, $401.90 for 10, and $800.80 for 20, each with recording, E911, and 1,000 outbound minutes per user. Yealink desk phones and installation are a one-time $290 per user. Larger systems are quoted from your current bill.
Can we record calls in Tennessee?
Yes. Tennessee is a one-party consent state, so a business can record calls it takes part in. If you call customers in California or another all-party state, we still recommend a recording notice on your greeting.
What happens to our phones in a storm or a carrier outage?
Because the phone system lives in the cloud, calls can roll automatically to cell phones running our app or to another office when your building loses power or internet. We can also add a backup internet line so desk phones stay up.
Do you work with churches and ministries?
Yes. Churches are a large part of our Tennessee work. We set up office lines, staff extensions, and after-hours messages, and one Middle Tennessee church runs both its phones and its internet through us.
How long does the switch take?
The system can be built in a few days. Porting the numbers usually takes one to three weeks depending on the losing carrier, and your current phones keep working until the cutover.
Do you also do IT support in Nashville?
Yes. Managed IT, firewalls, Microsoft 365, and websites are all handled from the same Nashville office, so one team covers your phones and your network.
Compare your Nashville phone bill with ours
Send the bill and we will lay the same lines and features out on DirecTech, side by side, before you commit to anything.
