Nashville, TN · West Nashville office
IT support and managed IT in Nashville, TN
DirecTech runs IT for Middle Tennessee offices, firms, and churches from our office on Alabama Avenue: monitoring, help desk, firewalls, backups, and Microsoft 365 for one flat monthly fee. When something breaks you call a Nashville number and talk to people who already know your network.
- 4909 Alabama Ave.Suite 1046, 37209
- Mon to SatPosted hours, plus a 24/7 emergency line
- UnlimitedHelp desk requests
Serving West Nashville, Sylvan Park, The Nations, Downtown, The Gulch, Germantown, East Nashville, Green Hills, Berry Hill, MetroCenter, Bellevue, Donelson, Madison, Goodlettsville, Hendersonville, Brentwood
The office
Our Nashville office
We are in West Nashville, a few minutes from Sylvan Park and The Nations, with quick access to I-40 toward downtown and Bellevue. Hours are Monday through Friday 10 to 8 and Saturday 11 to 4, Central time.
- Sylvan Park
- The Nations
- Charlotte Avenue
- I-40 and I-440
Nashville, TN 37209
866-832-7117
Phones for Nashville businesses are on our Nashville business phone systems page. Get directions.
Who we support
IT clients across Middle Tennessee
Our Tennessee clients so far are mostly north of the city. We list them by type of business and not by name.
Hendersonville
A CPA office pays one monthly bill for a managed firewall with VPN, monitoring and antivirus on every computer, help desk support, phones with call recording, and business email.
Springfield
A Robertson County church switched its internet service, its phones, and a managed business firewall to DirecTech in January 2026.
Goodlettsville
A renewal ministry on East Avenue has had managed services with DirecTech since January 2026, alongside church, nonprofit, and business websites we host in Madison and Goodlettsville.
Services
IT services from the Nashville office
Managed IT and help desk
Around-the-clock monitoring, patching, and a US-based help desk with no ticket limits, for Windows and Mac offices.
- Monitoring
- Patching
- Help desk
Firewalls and networks
Business firewalls with secure VPN access for staff at home, and network changes when you add a desk or a building.
- Firewall
- VPN
- Network
Cybersecurity
Endpoint protection, email filtering, ransomware defense, and dark web monitoring, plus the controls cyber insurers ask about.
- Endpoint
- Insurance
Backup and recovery
Daily automated backups of files, apps, and servers, with quick restores after a deleted folder or a dead drive.
- Daily
- Cloud
- Restore
Microsoft 365
Licenses, mailboxes, Teams, SharePoint, and moves from old email hosting.
- Teams
- Migration
Internet and phones
Business internet, backup lines, and cloud phones on the same account as your IT, so there is one number to call.
- Internet
- Backup
- VoIP
Industries
Nashville businesses we are built for
Accounting and tax offices
Locked-down computers, secure remote access during filing season, and backups of client files.
Churches and ministries
Office and campus networks, guest Wi-Fi kept apart from staff systems, and volunteer-friendly accounts.
Healthcare practices
Endpoint protection, email filtering, and backups, plus HIPAA-ready phone options for patient calls.
Contractors and trades
Laptops and tablets in the field, shared job files in the cloud, and quick replacement when a device is lost on site.
Music and creative businesses
Large file storage and backup, fast networks for studios and offices, and Mac support.
Professional offices
Law, insurance, and real estate teams that need Microsoft 365, secure email, and someone to call when a printer quits.
Good to know
Three questions to ask any Nashville IT company
Who owns your firewall? If nobody can tell you its admin password or when its firmware was last updated, it is not protecting you. Under managed IT, that job is ours.
When were your backups last restored? A backup that has never been restored is a guess. Ask for a restore of a real file, not a green checkmark.
What is billed per incident? Hourly break-fix support makes every call a decision about money. Our help desk is unlimited inside the monthly fee.
Guides for Tennessee businesses
Google reviews
Reviews of DirecTech on Google
The first is from our Nashville Google profile, the second from our Long Beach profile. Both are quoted exactly.
Great company and great leadership! Highly recommend!
Directech has evolved as an essential partner in our business communications over the years. Frank consistently demonstrates his expertise, promptly addressing our unique needs and concerns. Their products and services have consistently delivered reliability, and we truly appreciate their support.
Questions
Nashville IT support questions
What are your Nashville office hours?
Our posted hours are Monday through Friday, 10 a.m. to 8 p.m., and Saturday, 11 a.m. to 4 p.m., Central time. Managed IT clients also have a 24/7 emergency line at 866-832-7117, and our monitoring runs around the clock.
Where exactly is the office?
4909 Alabama Ave., Suite 1046, Nashville, TN 37209, in West Nashville between Charlotte Avenue and I-40. Please call before you stop by so the right person is there.
How much does managed IT cost for a Nashville small business?
It is a flat monthly fee based on your users, computers, and servers, quoted after a free IT assessment. Help desk requests are unlimited, so there is no meter running when your staff call.
Do Tennessee businesses have data security obligations?
Yes. Tennessee law requires notifying affected residents after a breach of unencrypted personal information, and the Tennessee Information Protection Act, in effect since July 1, 2025, adds privacy duties for larger companies. Cyber insurers now ask for controls like multi-factor sign-in and tested backups before they will write a policy.
Can you manage our firewall and network?
Yes. We install and manage business firewalls with secure remote access, and we can supply the internet line itself, so one company owns the whole connection from the street to your desk.
How quickly can you take over from our current IT person?
Most offices are fully monitored and on our help desk within one to two business days. We work with the equipment you already have and plan replacements over time.
Do you support churches and nonprofits?
Yes. Churches and ministries are a large share of our Tennessee clients, for networks, firewalls, phones, and websites, and we work around services and event schedules.
Can you do our phones too?
Yes. Phones are a core DirecTech service, and our Nashville phone bundles start at $202.45 a month for five users.
Book a free IT assessment in Nashville
We review your computers, firewall, backups, and accounts, then hand you a written list of what needs attention, in order. It is yours whether or not you hire us.
