Long Beach, CA · 3780 Kilroy Airport Way
IT support and managed IT in Long Beach, CA
DirecTech manages computers, networks, security, and Microsoft 365 for Long Beach businesses from our office at Long Beach Airport. One flat monthly fee covers monitoring, patching, backups, and a help desk that answers the phone, with technicians close enough to show up when something needs hands.
- Suite 200Kilroy Airport Way, 90806
- 1 to 2 daysTo onboard your office
- Since 2005In business
Serving Downtown, Belmont Shore, Bixby Knolls, Westside, North Long Beach, East Long Beach, Signal Hill, Lakewood, Seal Beach, Bellflower, Carson, Cerritos
The office
Our Long Beach office
The California office is in the Kilroy Airport Center business park, minutes from the 405 and the 710. Call ahead before you visit so the right person is there to meet you.
- Long Beach Airport
- 405 at Lakewood Blvd
- Douglas Park
- Bixby Knolls
Long Beach, CA 90806
866-832-7117
Phone service for Long Beach companies is on our Long Beach business VoIP page. Get directions.
Managed IT
What the monthly fee covers
Everything below is part of managed IT, not an add-on. You call one number and we take it from there.
Monitoring around the clock
An agent on every computer and server reports disk, memory, and security problems to us before your staff notice them.
- RMM
- Alerts
- Servers
Help desk with no ticket limit
Call, email, or chat with a US-based team for password resets, printers, email trouble, and new hires. No per-incident bills.
- Unlimited
- Phone
Security that is actually managed
Business antivirus, email filtering, ransomware protection, and dark web monitoring for company accounts.
- Endpoint
- Dark web
Backups you can restore
Automated daily backups of files, apps, and servers, with fast recovery when a laptop dies or ransomware hits.
- Daily
- Cloud
- Recovery
Patching on a schedule
Windows, Mac, and third-party updates applied on your schedule, with security patches inside 24 hours of release.
- Windows
- Mac
- Apps
Microsoft 365 and email
Mailboxes, Teams, SharePoint, OneDrive, licensing, and migrations from old hosted email.
- M365
- Teams
- Migration
Planning and vendors
We act as your outside IT director: quarterly budget and roadmap, and we deal with your internet, software, and copier vendors.
- vCIO
- Budget
- Vendors
Clients nearby
Who we already support from this office
Described by trade, not by name, since these businesses have not agreed to appear on our site.
Phones and managed IT on Temple Avenue
A heating and air supply distributor runs both its phones and its managed IT through DirecTech at its Long Beach branch, and at its Anaheim, Santa Ana, and Laguna Hills branches as well.
Client since 2021
An escrow office on East Anaheim Street has been with DirecTech since 2021. Escrow handles wire instructions and personal financial data, which makes email security and backups part of the job.
Downtown and near the airport
A Mediterranean restaurant group with more than 30 Southern California locations has two in Long Beach on DirecTech: one on West Broadway downtown and one on McGowen Street.
The first month
What happens after you sign
No big-bang migration. We take over in a set order so nothing breaks during the handoff.
- Day 1
Kickoff call, the monitoring agent deployed to every computer, and help desk access for your staff.
- Days 2 to 5
We review your devices, accounts, licenses, and backups, and keep working with the hardware and software you already have.
- Week 2
A written list of what is at risk and what should be upgraded over time, in priority order, so there are no surprise bills.
- Week 3 and on
Fixes in that order, routine patching, and a quarterly planning and budget review with your owner or office manager.
The gaps we look for first are the common ones in small offices: a firewall nobody owns, backups that were set up years ago and never checked, and email accounts still open for people who left.
Those get closed first. Then the work shifts to keeping things boring: patches go out, alerts get handled, and your staff have a number to call that is answered by someone who knows your setup.
Read more about why Long Beach businesses use a local managed service provider.
Costs
What it costs, honestly
We post the prices we can post. Managed IT depends on your office, so it starts with a free assessment.
Flat monthly fee, quoted after a free assessment
- Priced by users, computers, and servers
- Unlimited help desk, no per-ticket charges
- Flexible contract terms
Phones and websites
- Cloud phones from $29.99 per user license, per month. The 5-user bundle is $202.45 a month.
- Small business websites: free build, then $50 a month. See the website offer.
Google reviews
From our Long Beach Google profile
Unedited Google reviews.
Frank and his team have been an instrumental part of our success over the last decade. Their product is fantastic and the service that he provides is unlike any that we experience with any of our support vendors. Our three locations are well connected with each other and the outside world!
Directech has outstanding customer service - their products and services have completely transformed our business capabilities.
Questions
Long Beach IT support questions
Is DirecTech actually based in Long Beach?
Yes. Our California office is at 3780 Kilroy Airport Way, Suite 200, Long Beach, CA 90806, by Long Beach Airport. It is one of four DirecTech offices, with Nashville, Scottsdale, and Leaburg, Oregon, and the company has been in business since 2005.
How fast can you take over IT for our office?
Most offices are onboarded in one to two business days. We put our monitoring agent on each computer and server and set up help desk access for your staff the same day, then assess the rest of your setup.
How is managed IT priced?
Managed IT is a flat monthly fee that we quote after a free IT assessment, based on your users, devices, and servers. There are no per-ticket charges and no limit on help desk requests. We do not post one number because a six-person escrow office and a forty-person warehouse need very different coverage.
Do you come on site in Long Beach?
Yes. Most issues are fixed remotely, but network installs, new computers, office moves, and anything physical get a technician from our Kilroy Airport Way office.
Do we have to replace our computers or software?
No. We start with what you have, tell you what is at risk, and plan upgrades over time so there are no surprise bills. Old equipment that is a real security problem gets flagged in writing.
What does California law expect from us on data security?
California's breach notification law requires businesses to notify affected residents when certain unencrypted personal information is stolen, and larger companies also fall under the California Consumer Privacy Act. Encryption, backups, and access controls lower both the risk and the cost of an incident.
Can you handle our phones and website too?
Yes. Long Beach clients run their phones, Microsoft 365, internet, and websites through DirecTech, which puts one team on every problem instead of three vendors blaming each other.
Do you support Macs and Microsoft 365?
Yes. We patch Windows and Mac computers and third-party apps, and we set up and manage Microsoft 365 email, Teams, SharePoint, and OneDrive, including moving you off old email hosting.
Get a free IT assessment for your Long Beach office
We will review your computers, network, backups, and accounts and give you a plain-English list of what is at risk. You keep the list either way.
